Wednesday, August 19, 2009

United Breaks Guitars

It probably won't come as a surprise to most people that baggage handlers for United Airlines throw luggage. Nor would most people be surprised if flight attendants were to ignore passengers' complaints when they saw their belongings being tossed about. And of course, we can easily imagine the professionally friendly unhelpfulness of customer service representatives refusing to take responsibility to pay for fixing one's damaged goods. But imagine the surprise of United Airlines executives when muscian Dave Carroll made a song about his flying experience, "United Breaks Guitars." This cute country-western song is wonderful revenge. It became an internet hit, with over 5 million views. After it made cable news headlines United Airlines suddenly became a bit more accomodating. But Carroll has chosen to forgo compensation, and enjoy his alternative means of satisfaction. You can enjoy it too, listen to his song below at YouTube.

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